This is shown by the fact that in just a few years our criteria regarding systems and models and our way of seeing and carrying out the management of health care systems have undergone substantial change. And they are going to go on changing and at greater speed. Our challenge, as consultants, is to adapt ourselves and facilitate the adaption of our clients to this situation of permanent change.
Clinical and Healthcare Process Management have appeared in strength on the scene and Healthcare Information Systems and everything related to Information and Communication Technologies (ICTs) have been widely implemented. High-Resolution Hospital Centres and hospitals based on the English concession model (PFI) have also appeared.
Responding to what is new in the world of healthcare is our mission, facilitating change for our clients is our objective.
José Luis Temes Montes has a Ph.D in medicine and a Master’s in business management; he is also a specialist in nephrology.
He has managed hospitals in Orense, the Marqués de Valdecilla Hospital in Santander, La Paz Hospital and Fundación Jiménez Díaz in Madrid and the Reina Sofia Hospital in Cordoba. He was the director general of the National Health Institute and is a former deputy minister of health. With McGraw-Hill Interamericana, he has published Gestión Hospitalaria in 1992, 1997, 2002, 2007 and 2011, Gestión de Procesos Asistenciales: Aplicación Práctica in 2006, El Coste por Proceso Hospitalario in 1994, El Sistema Nacional de Salud in 1997 and Gestión Clínica in 2000. He currently heads the online Master’s in hospital management at the University of Alcalá and is the director of MESTESA Asesoría Sanitaria.
Javier Villalobos Brassart has a five-year degree in business and economic sciences (UAM), a Master’s in marketing management (AEDEM) and a three-year degree in hospital management (EADA).
Among other positions, Villalobos Brassart has been economic-administrative director and manager of Galaria, Empresa Pública de Servizos Sanitarios, formerly the Galician Institute of Technical Medicine (Medtec), head of purchasing and logistics at the Policlinico Vigo (Povisa) and head of supply at Fundación Jiménez Díaz. He has participated in the book Gestión Hospitalaria published by McGraw-Hill Interamericana in 2011. He is a professor and tutor of the online Master’s in hospital management at the University of Alcalá and is Director of the Department of Logistics, Infrastructure, Purchasing and General Services at Mestesa Asesoría Sanitaria.
José Manuel Martínez Riquelme has a five-year degree in philosophy and literature, a three-year degree in industrial psychology and a Master’s in human resource management from ICADE.
He was the personnel director at MIDC, S.A. (Supermercados Aurrerá y Cafeterías VIPS), Galerías Preciados Inversiones y Servicios, S.A., Cerámica Bellavista, S.A. and HYTASA. He has been the CEO of DEIN Consultores and director of Price Waterhouse Coopers, occupying the post of HRM director for Spain, Italy and Portugal; he was also the director of the same department at IBM Consulting. With Ediciones Pirámide, he has published the book Conflicto y Negociación and participated in the book Gestión Hospitalaria led by José Luis Temes. He is currently Director of the Human Resources Department at Mestesa Asesoría Sanitaria.
Juan Antonio Cerón holds a Ph.D in medicine with a specialty in clinical biochemistry, a Master’s in laboratory management and three-year degrees in clinical genetics and systems and operations research.
He has held positions of responsibility in laboratory organisation and management projects at the Hospital Arnau de Vilanova in Valencia and the General Hospital Consortium. He designed, launched and directed the laboratories of Hospital de la Ribera in Alzira. Cerón has participated as a consultant for Mestesa in numerous laboratory organisation projects at the Hospital Clínico of Malaga, Hospital General Yagüe in Burgos and Hospital Universitario Central in Asturias, among others. He is currently an associate physician in the Genetics Department at Hospital Universitario and Politécnico La Fe in Valencia.
Miguel Ángel Trapero García has been Director of the Diagnostic Imaging Department of the Hospital Universitario Fundación Alcorcón since September 1997 and is an associate professor of radiology at Rey Juan Carlos University. He holds a three-year degree in clinical management for department heads from EADA.
Trapero has been a participant in preparing the operations plan and tenders for the equipment and operations of several radiology services. He has given more than 100 lectures and courses and written more than 30 articles for national and international publications. Trapero is co-director of the diagnostic imaging management degree at the Complutense University of Madrid and a participant in the online Master’s in hospital management at the University of Alcalá. He is the Director of the Diagnostic Imaging Department at MESTESA Asesoría Sanitaria.
Francisco Javier Terol Fernández holds a PhD in Health Sciences from the University of Málaga. He is a nursing specialist in obstetric assistance and holds a five-year degree in anthropology. He is an expert in health institutions quality and has a three-year degree in executive management.
He has been the director of the healthcare, quality, processes and evaluation departments of several centres of the Andalusian Government’s Ministry of Health. Fernández is a lecturer at the Andalusian School of Public Health and in several Master’s programmes at the Universities of Málaga, Alcalá, and Cantabria. He has several publications on process management, quality and change management. He was manager-director of the Valle del Guadalhorce healthcare district in Malaga and he is currently Director of the Processes Department at MESTESA Asesoría Sanitaria.
Ángeles Jiménez holds a degree in pharmacy, a Master’s in marketing and sales management and a Master’s in business administration; she specialises in health information.
She was the director of management, representation and image, head of advertising in El Mundo’s Health Department, marketing director of the business unit in a multinational pharmaceutical company and head of marketing at the I+D advertising agency. She is currently the head of Arquer Marketing y Comunicación and Director of the Marketing Department at Mestesa Asesoría Sanitaria.
José Carmelo Albillos Merino was an associate physician at Hospital 12 de Octubre (1993) and department head at the Hospital Universitario Fundación Alcorcón (1997); he is currently the head of the Central Radiology Department of the Community of Madrid (2008 to date). Albillos has extensive experience in the implementation and management of medical imaging information systems. He is chairman of the Integrating the Healthcare Enterprise España group and has been a contributor to the publication Gestión Hospitaria (McGraw-Hill, Temes and Mengíbar Eds). He collaborates with MESTESA Asesoría Sanitaria.
Sabela Temes Álvarez holds a five-year degree in English and applied linguistics, a three-year degree in English and a Master’s in communication and international business management.
She collaborated with the Speech Department at the University of Newcastle upon Tyne for six months conducting research work. She is currently Director of Nevera Comunicación, a consultant in theCommunication and Marketing Department at MESTESA Asesoría Sanitaria and a professor of health systems in University of Alcalá’s online Master’s in hospital management. She is co-author of “Los Sistemas Sanitarios’ in Temes, J. L. and Mengíbar M., Gestión Hospitalaria, 5th Ed. McGraw-Hill, 2011.
We consider a project to be useful if it contributes to the achievement of the aim of healthcare organizations; to provide effective, quality services related to the necessities and demands of users and citizens.
Each healthcare, organization, centre and institution has its own culture and way of doing things and these set it apart from all others. Our services are viable when they are responsive to this cultural and organizational heritage.
In such complex and dynamic organizations any proposal or decision, regardless of how specific and limited in scope it may be, will have effects on various functions, procedures and units. It is necessary to examine the effects of each project both in global terms and in terms of each separate part of the organization.
Including the relevant professionals, people and organizations in the design and proposing of a project is efficient due to the knowledge, expectations and uncertainties that they bring with them and which it is necessary to consider. This participation is indeed indispensable for achieving the goals desired for in the setting up and carrying out of the project.